FREQUENT ASKED QUESTIONS + POLICY
BY PLACING AN ORDER, YOU AGREE TO AND UNDERSTAND THE FOLLOWING TERMS AND POLICIES:
☆ Shipping / Tax
- We can ship worldwide, as long as USPS provides service to the destination country. Please check and make sure that USPS can ship to your country before ordering!
- Once we, the shipper, have taken it to the post office, it is no longer in our control if the package gets lost.
- For international orders, we declare the package as Merchandise unless you, the customer, specifically request it to be marked as a Gift.
- For international orders, customers are fully responsible for any import tax when receiving the goods.
- For international orders, we determine the declared value based on the total amount of the customer’s purchase. If you would like us to declared a different amount let us know.
☆ Refund/ Exchange
- All sales are FINAL and no returns, exchanges, or cancellations will be accepted.
- If there are incorrect or missing items in your order, we will try our best to fix the error; provided we are contacted right away. You have one month to reach out.
- We will redeliver any order that was sent back, but you must pay shipping again.
☆ Limited Edition/ Restock
- Most of our merch is open for future restocks based on interest.
- P4P items will be restock based the interest.
☆ Pre-order
- Update on preorder items will be post on our IG (rsenic_rin)
- Any items purchased with a preorder items will automatically be shipped out with the pre-order items. If you wished to have the in hands shipped out first, purchase the item separately from the pre-order.
- Preorder items can take anywhere from 1-9 month.
- Once preorder is closed, there're a chances for in hand extras. Please keep in mind extras are very limited.
☆ P4P
- Anything that is P4P will be listed as P4P
- Older P4P price will stay the same as the ones on Etsy, as I am lazy. However, current/ future P4P will not.
☆ Trading/Reselling
- Trading/reselling is okay, however do not buy our items to just trade/resell them.
- DO NOT trading/reselling our items the first 3 month after received getting them. If there was a prior agreement on trading an combin item, then it's fine.
- DO NOT resell our items at a higher price.
- This is for all my items including our monthly pin club!
☆ I Don't Like Your Services and Items/ Filing A Payment Chargeback (Just being rude)
- We will call you out as a scammer
-We'll BAN you from any future orders